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Hosted Exchange 2010

Frequently asked questions about SherWeb Hosted Exchange


Are there any hidden fees?

There are absolutely NO hidden fees. Pricing for Hosted Exchange is a fixed price per user per month plus any optional services such as BlackBerry hosting or Archiving services.

Will you increase the price once I'm actively using and dependent on the service?

Absolutely not. Historically, the cost per user for hosted messaging solutions has remained steady or even declined while the breadth of features, benefits, and capabilities continues to increase and improve. Business-class messaging will continue to be a critical tool for your employee's efficiency and effectiveness and you will keep benefiting from a predictable, monthly cost per user.

I've heard response and download times for emails and attachments are quite slow in a hosted environment.

With a modern broadband connection, most customers have more than enough connectivity speed to never notice a difference between a messaging solution they manage themselves and one that is hosted. There is more than enough speed in a DSL, Cable or dedicated Internet line. More importantly, if you have any mobile employees, they can access the messaging solution through any broadband connection, regardless of location, and don't need to struggle with firewalls that can significantly slow access.

Wouldn't I have more control with an in-house Exchange solution?

With SherWeb's Hosted Exchange, you control the management and customization of your messaging solution. While we assume responsibility for many of the overwhelming day-to-day administrative functions like operating system administration, patching, performance tuning and optimization, security hardening, anti-virus, anti-spam, data backup, and archiving, our customers use simple online administrative tools and consoles to control user accounts, manage quotas, create mailing lists, and manage folders. As a result, you retain control of the critical business components of your messaging solution while we focus on the underlying operations.

I'm concerned about data privacy and security. Wouldn't I be able to better protect my messaging solution by keeping it in-house?

Data privacy and security are very serious topics. We approach these issues from three angles:

  • Anti-virus and anti-spam solutions - Viruses, worms, and spam can all have significant and catastrophic impacts not only on email data, but also on a company's entire information technology system. We use core Microsoft Exchange anti-spam capabilities and advanced anti-spam and anti-virus applications. Every message is scanned for viruses both inbound and outbound, and the servers and stored documents are also scanned.

  • Backup and disaster recovery - Our messaging solution, including all of our customers' data, is backed up incrementally every night and completely every week.

  • Data privacy - Every customer's data source is protected from outside access through a robust security, intrusion detection, and firewall solution. Every bit of data is logically segregated and protected from other customers to prevent inappropriate data access.

I can't afford to lose my critical business data and I am subject to compliance and regulatory requirements for retention. Can you help?

Regulatory compliance is a complex issue, but we strongly believe that our business-class messaging solution provides a number of features that will fit into your compliance obligations for data retention and archiving. Our messaging solution, including all of our customers' data, is backed up incrementally every night and completely every week. We encourage all of our customers to incorporate the specific features of our offering into their overall compliance strategy.

My current solution is free or less expensive. Why would I spend more just for email?

Today, messaging solutions, including email, are a critical component of business. Loss of communications and messaging capability can translate into lost revenue, lost customers, inability to perform work, and, at minimum, idle and unproductive employees. Email is never free, because the cost of downtime for a 'good enough' solution can be crippling. Furthermore, our business-class messaging solution offers far more than just email. It includes:

  • Contact lists that all employees can view, share, and edit regardless of location
  • The ability for employees to schedule meetings, events, and resources by viewing every other employee's current schedules and commitments
  • Shared folders and document repositories that all employees can access regardless of location
  • Blackberry and Microsoft ActiveSync mobile solutions that enable employees to access emails, calendars, contacts, and tasks wherever they are
  • Advanced anti-spam and anti-virus protection to eliminate the annoyance of unwanted emails and the risk of downtime
  • Comprehensive archiving and backup solutions to protect critical business emails, contacts, and data

So while business-class messaging does cost a fixed price per user per month, the value in terms of employee productivity and efficiency far outweighs the predictable monthly cost.

What happens if something goes wrong? I'm worried about customer service and timely follow-ups. My business can't survive without email!

One of the benefits of our hosted business-class messaging solution is that we understand your need to access your emails 24/7/365. We are committed to bringing you the best technical support you can get in this industry.

This sounds technical and hard. How easy is it to use, really?

We have focused on making our Hosted Exchange business-class messaging solution as simple and as easy to use as possible for everyone in your organization, including end users and administrators.
 
  • For users - If you don't already use Microsoft Outlook, every end user will receive a copy of this software for use on their desktop. This product is simple to install and provides clear wizards for configuring the software to access all of the rich features offered in the solution, including shared calendars, document folders, and global address lists.

  • For administrators - Our administrative console provides a simple interface to set up email accounts, create and manage global address lists, and manage quotas and business rules. If your administrator ever has any questions about the tool set, they can access our online knowledge base for quick answers or call customer support to get more detailed instructions.

What will my experience be like after I sign up? How long will it take before I can use the solution?

Once you complete the sign-up process, you will receive an email that provides detailed, step-by-step instructions on how to configure end user clients to use the new messaging capabilities as well as instructions on how to create and administer your mailboxes. These emails will include all of the information you need to log in, set up users, set up quotas, and begin using the platform. At most, you should expect a 1-2 hour delay to ensure that your new email solution has been registered on the Internet, but typically this occurs much quicker.

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    4 .50
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    All of SkyOffice Standard PLUS:

    • 25 GB Exchange mailbox storage
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    All of SkyOffice Professional PLUS:

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