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Hosted Microsoft CRM 4.0

Overview Plans Training Support Migration Additional Options Common Uses Advantages

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Hosted CRM will help your customer service team create, update and resolve cases with confidence and professionalism.

Accounts

Enhance productivity by accessing to customer data through a single application
Improve first-call resolution by delivering quick and precise service with an at-a-glance view of customer information
Manage cases across multiple channels, including phone, email, and in-person
Keep track of your priorities by labeling cases by level of importance

Scheduling

Get instant and real-time information on the number of issues being resolved
Know how many and which representatives are involved with specific issues
Get a centralized view of your team's calendars for easy scheduling
Keep track of your team's performances by identifying who's asking for support and how long it takes to respond to them

Workflow

Standardize support activities with automated routing, queuing, and escalation
Automatically assign cases to specific agents
Improve team collaboration by synchronizing CRM with Outlook

Analytics

Monitor processes with dashboards and scorecards
Use historical and predictive analytics to raise customer satisfaction
Track and measure service performance

Mobility

Access, send, and share data via any web-enabled device
Optimize communication between field service and office staff
Deliver schedules, appointment notifications, and alerts through mobile devices

Professional Plan
- 5 Gb storage
- Online access only
- Level 1 support
^€ 29 ^.95
/ month per user

Sign up now >
Advanced Plan
- 20 Gb storage per organization
- Online & offline access
- Email router
- Level 1 and 2 support included
^€ 44 ^.95
/ month per user

Sign up now >
Enterprise Plan
- 40 Gb storage per organization
- Online & offline access
- Email router
- Level 1, 2, 3 support included
^€ 79 ^.95
/ month per user

Sign up now >

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